Order fulfillment

Fulfillment is the kitchen-to-table half of Smart Ordering: turning an incoming order into food on the table, tracked so nothing slips. Each order carries a status you advance as the work happens.

Statuses keep everyone aligned

An order moves through clear stages — Pending → Preparing → Delivered (with Discarded / Failed for ones that don't complete). Updating status as you go means:

• The kitchen knows what to cook next (Preparing).
• The floor staff know what to carry out and mark Delivered.
• The guest-facing view reflects progress, so a table isn't left wondering.

Live updates

Status changes are live — update it in one place and every view reflects it immediately. That real-time sync is what keeps a busy service from double-making or forgetting a dish.

Then bill

Once delivered, convert the order to a bill for payment (see Manage orders) — unless it was prepaid (paid online up front), in which case the money is already collected. The dine-in loop is: scan → order → prepare → serve → bill.

Multi-shop

Fulfillment is per shop — each branch runs its own dine-in service and sees only its tables and orders.

Keep menu availability current: if a dish runs out, editing the open order (or managing stock) prevents promising what you can't serve.