Smart Ordering overview

Smart Ordering is table-side self-ordering for dine-in. A customer at a table scans a QR, sees your menu on their phone, and places the order themselves — no waiter round-trip to take it.

What it is (and isn't)

• It is: dine-in, table-QR self-ordering — the guest orders from their seat.
• It isn't: reorder suggestions or online delivery. It's about the in-store dining flow.

How the flow works

The entry point is WhatsApp — the table QR opens a chat with your shop, so you never need an app and the guest is identified by their own WhatsApp number:

1. Guest scans the table's QR — it opens WhatsApp with a pre-filled message to your shop's number (the table is encoded in it). They send it.
2. A session starts for that table, and your shop replies on WhatsApp with an ordering link.
3. Guest opens the link — the menu opens on their phone; they order (and can add more during the meal), paying online now (prepaid) or later (postpaid).
4. Order reaches your staff/kitchen in real time; staff move it Pending → Preparing → Delivered (and can create orders themselves too).
5. It becomes a bill — a postpaid order converts to a GST bill for payment; a prepaid order is already paid.

Because the guest arrives over WhatsApp, one table has one active session at a time, tied to the guest's number.

Why use it

• Faster service — fewer trips to take orders.
• Fewer mistakes — the guest picks exactly what they want.
• Upsell — a full menu with images in front of every guest.

Where it applies

Smart Ordering is a retail/restaurant feature — it's shown for shops, and hidden for godowns (a storage location doesn't seat guests).

Next

• Set up tables & QR — create tables and print their codes.
• Manage orders — accept, edit and progress orders.
• Fulfillment — move orders Pending → Preparing → Delivered.