Refund & Cancellation Policy

Last updated: 17 June 2026

Effective date: 17 June 2026

This Refund & Cancellation Policy explains how cancellations, refunds and billing disputes are handled for paid StoreFlea subscriptions and services. It forms part of, and should be read with, our Terms and Conditions and Privacy Policy.

1. Scope

This Policy applies to fees paid by shopkeepers/businesses to StoreFlea for access to the Service (e.g. subscription plans and paid add-ons). Payments are processed through our payment gateway, Razorpay.

Note: This Policy covers payments made to StoreFlea. It does not cover transactions between a shopkeeper and the shopkeeper's own customers (e.g. in-store bills, storefront orders, or QR dine-in payments). Refunds for those transactions are governed by the individual shopkeeper's own refund terms, and the shopkeeper is responsible for handling them.

2. Subscriptions & billing

• Paid plans are billed in advance for the chosen billing cycle (e.g. monthly or annual), as shown at the time of purchase.

• By subscribing, you authorise StoreFlea (via Razorpay) to charge the applicable fees, including any auto-renewal, until you cancel.

• All fees are exclusive of applicable taxes (e.g. GST) unless stated otherwise.

3. Cancellation

• You may cancel your subscription at any time from your account settings or by contacting support@storeflea.com.

• Cancellation stops future renewals. Your plan remains active until the end of the current paid billing cycle, after which it will not renew.

• Cancelling does not, by itself, delete your data. To delete your account and data, see Privacy Policy section 9.

4. Refunds

Because the Service is a digital subscription delivered immediately and continuously, fees are generally non-refundable, except as set out below or as required by applicable law.

4.1 Eligible for refund

A refund may be granted where:

• You were charged in error or double-charged for the same period.

• A technical failure attributable to StoreFlea prevented you from accessing the core Service for a significant, continuous period and we were unable to resolve it.

• A refund is required under applicable Indian consumer-protection law.

4.2 Generally not eligible for refund

• Partial/unused periods after a mid-cycle cancellation.

• Failure to use the Service after purchase.

• Issues caused by factors outside StoreFlea's reasonable control (e.g. your internet, device, or third-party services).

• Dissatisfaction after a free trial period (where offered) has ended and the plan has converted to paid.

4.3 Free trials

Where a free trial is offered, you will not be charged during the trial. If you do not cancel before the trial ends, the plan converts to a paid subscription and the applicable fee is charged.

5. How to request a refund

1. Email support@storeflea.com with the subject "Refund Request".

2. Include your registered business name, account email/phone, the payment/transaction reference, the amount, and the reason.

3. Submit within 7 days of the charge you are disputing (or any longer period required by law).

We will review and respond, typically within 5–7 business days.

6. Refund processing

• Approved refunds are issued to the original payment method via Razorpay.

• Depending on your bank/card provider, it may take 5–10 business days for the amount to reflect after we initiate the refund.

• Refunds are made in Indian Rupees (INR). Any currency-conversion differences or gateway charges are not borne by StoreFlea unless required by law.

7. Chargebacks & disputes

If you have a billing concern, please contact us before raising a chargeback so we can resolve it directly. Fraudulent or unjustified chargebacks may result in suspension of the account.

8. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date reflects the latest version. Material changes will be notified in-app or by email.

9. Contact & grievance

• Support / Refunds: support@storeflea.com

• Grievance Officer: support@storeflea.com (subject: "Grievance — StoreFlea")